Refund policy

At Joy Juniors, we want you to love what you ordered! If you're not completely satisfied, we're here to help.

Returns

• Items can be returned within 7 days of delivery.
• Items must be unused, unwashed, and in their original condition with all tags attached.
• Sale items and accessories are non-returnable.

Exchanges

• We offer free exchanges for size or color, subject to availability.
• To request an exchange, contact us within 7 days of receiving your order.
• Exchange process may take 5-7 days and additional charges for exchange will be Rs 200 (Delivery charges).

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• As we operate on a Cash on Delivery basis, we do not offer cash or bank refunds. All approved returns will be exchanged for another item of equal value. Exchanges must be requested within 7 days of delivery.
• Shipping charges are non-refundable.

How to Initiate a Return

• Contact us at joyjuniorsofficial@gmail.com  with your order number and reason for return.
• We will provide you with return instructions.

Damaged or Incorrect Items

• If you received a damaged or wrong item, please contact us within 24 hours of delivery with a photo, and we'll make it right immediately.